Privacy Policy

Effective Date: 2025.10.18

1. Introduction

This Privacy Policy explains how Sakura Walk (“we”, “our”, or “us”) collects, uses, and protects your personal data when you use our services and visit our website https://sakurawalk.com.

By using our website or services, you agree to the practices described in this Privacy Policy.

2. Controller

Sakura Walk is responsible for managing and protecting your personal data collected through our website and services.

3. Types of Data We Collect

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  • Contact Data: name, email address, phone number
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  • Reservation Details: booking preferences, date/time of visit
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  • Usage Data: pages visited, interactions, IP address, browser type
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  • Payment Data: transaction status (processed via secure third-party providers)

4. Purpose of Data Processing

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  • To process and manage reservations
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  • To respond to customer inquiries
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  • To provide customer support and send reservation confirmations
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  • To maintain website functionality and security
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  • To collect verified customer reviews

5. Legal Basis for Processing

We process your data in accordance with the General Data Protection Regulation (GDPR):

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  • Article 6(1)(a): Consent for specific purposes
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  • Article 6(1)(b): Contractual necessity (e.g., processing reservations)
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  • Article 6(1)(c): Legal obligations
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  • Article 6(1)(f): Legitimate interests, such as maintaining website security

6. Security Measures

We take appropriate technical and organizational measures in accordance with Article 32 GDPR to protect personal data against unauthorized access, loss, or misuse. This includes encrypted connections (SSL), secure payment processing, and restricted access to data.

7. Data Sharing and Third Parties

We only share your personal data when necessary to fulfill our services or legal obligations. Examples include:

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  • Payment Processors: PayPal, Payrexx AG
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  • Review Partners: Trustoo.io – to collect verified customer feedback

We do not sell, rent, or trade your personal data to third parties.

8. International Data Transfers

If your data is transferred to a country outside the European Economic Area (EEA), we ensure that such transfers comply with GDPR Articles 44–49, using mechanisms such as Standard Contractual Clauses or equivalent safeguards.

9. Your Rights

Under the GDPR, you have the following rights:

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  • Access (Article 15): Request confirmation and access to your personal data.
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  • Rectification (Article 16): Request correction of inaccurate or incomplete data.
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  • Erasure (Article 17): Request deletion of your personal data (“right to be forgotten”).
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  • Restriction (Article 18): Request limitation of data processing under certain conditions.
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  • Data Portability (Article 20): Request transfer of your data to another provider.
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  • Objection (Article 21): Object to data processing based on legitimate interests.

10. Cookies and Tracking

We use cookies and analytics tools to improve our website and user experience. You can disable cookies in your browser settings, though some website functions may be affected.

11. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy or as required by law.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services implies acceptance of the revised policy.

13. Contact

If you have questions or concerns about this Privacy Policy, please contact us at:
Email: support@sakurawalk.com

© Sakura Walk 2025. All Rights Reserved.